Guiding Principles for the vPOS Redesign
Goal
By interviewing the stakeholders, we can get a clear understanding of their expectations, vision and core goals for the project. That way we can make sure our research plan and design process meet such goals. There are two parts to this task, Internal Stakeholders and Client Stakeholders.
Key Interview Questions
What works and what doesn't work in the app
What vPOS means for RiM
What is their vision for the app
How we can innovate and improve the app
What the main business core goals are
How they see vPOS in the future
How to motivate the teams
How they would like to be involved in the project
Stakeholders
Experienced Employees
Service Desk
“It’s very important to integrate the clients in the redesign and build trust.”
Mapping Research Data
The interviews were extremely insightful and generated a large volume of research data. The findings were placed into an Affinity Map so it could be analysed and synthesised to find common patterns and themes. We broken down the recurring themes into a grid defining each one by the points below.
What went wrong in the past?
Why did it go wrong?
How do we overcome this?
Where do we go from here?
Affinity Mapping
Northstar Principles
Using the research a "NorthStar" set of principles was generated for the vPOS Redesign project. These principles will show the team how we should build the new application and will be our guardrails to make sure we get there. It will allow us make consistent aligned decisions on a day to day basis and create a clear understanding on how to work together.
